Field Service Technician – Massachusetts and Rhode Island

AB Energy USA LLC, located in Pine Brook (NJ), American branch of an Italian group leader in the cogeneration sector, to strengthen the US Service team, is looking for a

Field Service Technician in Massachusetts and Rhode Island

This opportunity is for candidates with an experience (at least 3 years) in maintenance of industrial plants, preferably in the energy sector. The candidate has an Electric and/or Mechanical background and is able to perform maintenance activities in both these fields.

Main responsibilities:

  • Provide technical support to troubleshoot and resolve electrical problems; including but not limited to generator set and balance of plant equipment.
  • Maintain, analyze, assess, diagnose, troubleshoot and repair various OEM scope as installed at client sites
  • Perform Minor and Major Overhaul.
  • Assist the Service Area Manager (SAM) establish parts and labour estimates required for equipment and system repairs.
  • Maintain, establish and identify Service vehicle tooling/parts/etc. requirements.
  • Provide technical expertise to the SAM or alternate.
  • Complete detailed Field Service’s Report before leaving a client site and submit expenses weekly to the SAM or his alternate.
  • Proactively prepare materials list for preventative and corrective work
  • Proactively review assigned materials necessary for maintenance actions, informing the SAM/purchasing if further materials are required

Towards clients:

  • Reference point for the client, assure the continuous and correct operation of the plant
  • Professionally communicate with clients and maintain a confidential client relation ensuring maximum client satisfaction
  • Assure that all the maintenance activities are performed on time and in accordance with the contract and OEM
  • Assist clients with telephone support to address technical issues
  • Be available for calls from clients and coordinate the level of response.
  • Listen to clients’ requests and, in cooperation with the SAM, operate in order to exceed their expectations
  • Take care of the plant, assuring that the plant is kept in clean and tidy conditions
  • Responsible for providing client service directly on sites

Education and Experience

  • High school Degree
  • Minimum 3 years’ maintenance experience